Grievance Redressal Policy

1. Introduction

We are committed to addressing your concerns promptly and effectively. This policy outlines the process for filing grievances and our redressal mechanism.

2. How to File a Grievance

You can file a grievance through any of the following channels:

• Email: grievance@Kashless.in
• Phone: +91 123 456 7890
• Post: 123 Financial Hub, Mumbai, Maharashtra, India

3. Grievance Redressal Process

1. Acknowledgment: We will acknowledge your grievance within 24 hours of receipt.
2. Investigation: We will investigate your grievance and take appropriate action.
3. Resolution: We will resolve your grievance within 30 days of receipt.
4. Escalation: If you are not satisfied with the resolution, you may escalate to our senior management.

4. Contact Details for Grievance Redressal

Grievance Officer: Mr. John Doe
Email: grievance@Kashless.in
Phone: +91 123 456 7890